Terms of Service

These Terms of Use govern access to and use of the AXA ZARA NIGERIA LIMITED website and all related online sales, booking, reservation, and customer communication channels.

1. Acceptance of Terms

By accessing the website, placing an order, making a reservation, requesting a quotation, booking a service, or otherwise using the website, the user agrees to be bound by these Terms and related policies published on the website.

2. Business Activities

AXA ZARA NIGERIA LIMITED may provide:

  • Fashion and boutique products

  • Beauty and lifestyle items

  • Supermarket and gift shop goods

  • Food and beverage items

  • Restaurant and catering services

  • Hospitality and accommodation-related services

  • Event planning and decoration services

3. Proper Use

Users agree to use the website lawfully and responsibly. Users must not:

  • Provide false or misleading information

  • Engage in fraud or payment abuse

  • Interfere with website operations or security

  • Upload malicious or harmful content

  • Copy or exploit website content without authorization

4. Orders, Reservations, and Acceptance

All orders, bookings, reservations, and requests submitted through the website are subject to review and acceptance by AXA ZARA NIGERIA LIMITED. An automated acknowledgment or payment confirmation does not, by itself, mean the transaction has been finally accepted.

5. Pricing and Charges

Prices, fees, deposits, taxes, delivery charges, service charges, and other applicable amounts may change from time to time unless expressly fixed in writing for a particular transaction. Users are responsible for all applicable charges associated with their purchase or booking.

6. Product and Service Availability

Certain products, reservation dates, food items, hospitality services, or event-related services may be subject to availability. AXA ZARA NIGERIA LIMITED reserves the right to modify, limit, or withdraw offerings without prior notice where necessary.

7. Delivery and Service Timelines

Delivery dates, reservation times, event schedules, catering timelines, and service completion timelines are estimates unless expressly guaranteed in writing. The company is not liable for delays caused by suppliers, couriers, vendors, venue constraints, customer delays, or events outside reasonable control.

8. Intellectual Property

All content on the website, including text, logos, branding, graphics, designs, photos, product displays, layouts, and software elements, is owned by or licensed to AXA ZARA NIGERIA LIMITED unless otherwise stated. No unauthorized use or commercial exploitation is permitted.

9. Third-Party Platforms

The website may use or link to third-party services such as payment gateways, logistics tools, hotel or booking tools, social media platforms, and analytics providers. AXA ZARA NIGERIA LIMITED is not responsible for the independent practices of such third parties.

10. Disclaimer

The website and all content are provided on an "as available" and "as is" basis. To the fullest extent permitted by law, AXA ZARA NIGERIA LIMITED disclaims warranties regarding uninterrupted access, merchantability, fitness for a particular purpose, and error-free operation, except where such disclaimers are not permitted by law.

11. Limitation of Liability

To the fullest extent permitted by law, AXA ZARA NIGERIA LIMITED shall not be liable for indirect, incidental, punitive, special, or consequential damages, or for loss of profits, data, business, or opportunity arising from website use, product issues, reservation disputes, or inability to access the website.

12. Indemnity

Users agree to indemnify and hold harmless AXA ZARA NIGERIA LIMITED and its personnel from claims, liabilities, losses, damages, costs, and expenses arising from breach of these Terms, misuse of the website, fraud, or violation of law or third-party rights.

13. Governing Law

These Terms shall be governed by the laws of the Federal Republic of Nigeria unless another mandatory law applies to the particular transaction.

14. Changes to Terms

AXA ZARA NIGERIA LIMITED may revise these Terms from time to time. Continued use of the website after the updated Terms are posted constitutes acceptance of the revised Terms.