AXA ZARA NIGERIA LIMITED values the privacy of its customers, guests, visitors, and business contacts. This Privacy Policy explains how information may be collected, used, shared, stored, and protected when users interact with the company through its website, stores, orders, bookings, or services.
1. Information We Collect
We may collect:
Name
Email address
Phone number
Billing and delivery address
Purchase, reservation, and booking records
Preferences and order history
Payment-related information processed through secure third-party payment providers
Customer service communications
Device information, browser information, IP address, cookies, and analytics data
2. How We Use Information
We may use information to:
Process orders, reservations, and payments
Deliver retail products, hospitality services, and event-related services
Manage customer support, complaints, exchanges, and bookings
Communicate about orders, deliveries, offers, and service updates
Prevent fraud and maintain website security
Improve customer experience, product offerings, and website performance
Comply with legal, tax, regulatory, and audit obligations
Send promotional communications where permitted by law
3. Legal Basis
Where applicable law requires a lawful basis, processing may be based on contract performance, legitimate business interests, compliance with law, fraud prevention, dispute handling, and consent where consent is required.
4. Cookies and Similar Technologies
The website may use cookies and similar tools for site functionality, analytics, remembering preferences, cart management, performance monitoring, and marketing effectiveness. Users may manage cookies through browser settings.
5. Sharing of Information
AXA ZARA NIGERIA LIMITED does not sell personal data. Information may be shared where reasonably necessary with:
Payment processors
Courier and logistics partners
Event vendors and hospitality partners
Technology, hosting, and analytics providers
Professional advisers
Auditors, regulators, or law enforcement where legally required
6. Data Retention
Information is retained only for as long as reasonably necessary for order fulfillment, hospitality records, booking management, legal compliance, accounting, fraud prevention, and dispute resolution.
7. Security
AXA ZARA NIGERIA LIMITED takes reasonable administrative, organizational, and technical steps to protect personal information. However, no website or transmission method can be guaranteed to be fully secure.
8. User Rights
Subject to applicable law, users may have rights to access, correct, delete, restrict, or object to certain uses of their data, or withdraw consent where consent applies. Requests may be submitted through the contact details published on the website.
9. Third-Party Services
The website may link to third-party payment gateways, booking platforms, social media platforms, maps, or other services. AXA ZARA NIGERIA LIMITED is not responsible for the independent privacy practices of such external services.
10. Policy Updates
This Privacy Policy may be updated from time to time. The revised version becomes effective when posted on the website.